{"id":1568,"date":"2019-11-05T14:51:13","date_gmt":"2019-11-05T13:51:13","guid":{"rendered":"https:\/\/www.fingo.sk\/blog\/?p=1568"},"modified":"2021-10-18T17:06:08","modified_gmt":"2021-10-18T15:06:08","slug":"zivot-vo-fingo-sk-na-prvom-mieste-je-dovera-a-uprimny-zaujem-o-klienta","status":"publish","type":"post","link":"https:\/\/www.fingo.sk\/blog\/zivot-vo-fingo-sk-na-prvom-mieste-je-dovera-a-uprimny-zaujem-o-klienta\/","title":{"rendered":"\u017divot vo FinGO.sk: Na prvom mieste je d\u00f4vera a \u00faprimn\u00fd z\u00e1ujem o klienta"},"content":{"rendered":"

Komplexn\u00e9 poradenstvo je to, \u010do pril\u00e1kalo Lenku Richterov\u00fa do sveta f\u00e9rov\u00e9ho finan\u010dn\u00e9ho sprostredkovania<\/a>. Predt\u00fdm p\u00f4sobila v\u00a0bankovn\u00edctve a\u00a0\u0161tvalo ju, \u017ee nem\u00f4\u017ee v\u017edy klientom pon\u00faknu\u0165 to najlep\u0161ie rie\u0161enie na trhu. V s\u00fa\u010dasnosti ju n\u00e1jdete v\u00a0pobo\u010dk\u00e1ch FinGO.sk<\/a> v\u00a0Prievidzi a v\u00a0Tren\u010d\u00edne. <\/b>\u201eNa prvom mieste je v\u017edy d\u00f4vera klienta. Je pre m\u0148a d\u00f4le\u017eit\u00e9, aby vedel, \u017ee sa m\u00f4\u017ee na m\u0148a spo\u013eahn\u00fa\u0165,\u201c<\/i><\/b> zd\u00f4raz\u0148uje Lenka Richterov\u00e1. Vo svojom fachu chce by\u0165 odborn\u00ed\u010dkou, preto sa neust\u00e1le vzdel\u00e1va a\u00a0pom\u00e1ha jej v\u00a0tom aj Fingo Akad\u00e9mia. \u010co v\u0161etko n\u00e1m o\u00a0sebe e\u0161te prezradila?<\/b><\/p>\n

\"\"

Lenka Richterov\u00e1, finan\u010dn\u00e1 sprostredkovate\u013eka vo FinGO.sk<\/p><\/div>\n

Predt\u00fdm ako ste sa stali finan\u010dnou sprostredkovate\u013ekou ste p\u00f4sobili 10 rokov v bankovn\u00edctve. Ako by ste tieto dve oblasti porovnali?\u00a0<\/b><\/p>\n

Pr\u00e1ca v\u00a0banke mi ve\u013ea dala a\u00a0naozaj ma bavila. Neodch\u00e1dzalo sa mi \u013eahko, ale postupne mi \u010doraz viac vadilo, \u017ee som mala pri h\u013eadan\u00ed vhodn\u00e9ho rie\u0161enia pre klienta doslova zviazan\u00e9 ruky. Nie v\u017edy bolo mnou navrhnut\u00e9 rie\u0161enie to najlep\u0161ie na trhu<\/a>. Moje rozhodnutie od\u00eds\u0165 zrelo dlho, ale v\u00a0momente ke\u010f som sa rozhodla, vedela som presne, \u017ee chcem robi\u0165 finan\u010dn\u00e9 sprostredkovanie. Dnes viem mojim klientom poradi\u0165 komplexnej\u0161ie, porovna\u0165 v\u0161etky mo\u017enosti a\u00a0nemus\u00edm u\u017e po\u017eiadavky klienta prisp\u00f4sobova\u0165 jednej banke.\u00a0<\/span><\/p>\n

V banke ste sa venovali hlavne investovaniu<\/a>. Je t\u00e1to oblas\u0165 aj v s\u00fa\u010dasnosti va\u0161ou srdcovkou?<\/b><\/p>\n

Invest\u00edcie ma l\u00e1kali od sam\u00e9ho za\u010diatku. V\u00a0banke som p\u00f4sobila na poz\u00edcii investi\u010dn\u00e9ho \u0161pecialistu, ale venovala som sa aj ostatn\u00fdm oblastiam. No invest\u00edciami sa daj\u00fa prepoji\u0165 v\u0161etky oblasti, ktor\u00fdm sa venujem. Nech s\u00a0klientom za\u010d\u00edname pri akomko\u013evek produkte alebo po\u017eiadavke, v\u017edy skon\u010d\u00edme pri investovan\u00ed.\u00a0<\/span><\/p>\n

Pre\u010do je to tak?\u00a0<\/b><\/p>\n

Ka\u017ed\u00fd chce ma\u0165 predsa dobr\u00fd d\u00f4chodok<\/a>, by\u0165 finan\u010dne nez\u00e1visl\u00fd alebo ma\u0165 \u010do najsk\u00f4r splaten\u00fa hypot\u00e9ku. Zauj\u00edmav\u00e9 je, \u017ee v\u00e4\u010d\u0161ina klientov vyu\u017e\u00edva investi\u010dn\u00e9 produkty, ale skoro v\u0161etci tvrdia, \u017ee neinvestuj\u00fa. A\u00a0ja im ukazujem, ako sa d\u00e1 investova\u0165 s\u00a0\u013eahkos\u0165ou a\u00a0pocitom, \u017ee to nie je a\u017e tak\u00e1 veda ako si mysleli. Najhor\u0161ia invest\u00edcia je \u201e\u017eiadna\u201c invest\u00edcia.<\/span><\/p>\n

Ako sa d\u00e1 investova\u0165 s\u00a0\u013eahkos\u0165ou a\u00a0ak\u00fa rolu v\u00a0tom zohr\u00e1va finan\u010dn\u00fd sprostredkovate\u013e?<\/b><\/p>\n

Na prvom mieste je v\u017edy d\u00f4vera klienta. Je pre m\u0148a d\u00f4le\u017eit\u00e9, aby vedel, \u017ee sa m\u00f4\u017ee na m\u0148a spo\u013eahn\u00fa\u0165, a\u00a0to nielen ke\u010f prostriedky investuje alebo za\u010d\u00edna spori\u0165. V\u00fdhoda finan\u010dn\u00e9ho sprostredkovate\u013ea<\/a> je v\u00a0tom, \u017ee na rozdiel od bankov\u00e9ho pracovn\u00edka viem da\u0165 klientovi komplexn\u00fd poh\u013ead na jeho \u00faspory a\u00a0pl\u00e1ny. Klienti \u010dasto nevyu\u017e\u00edvaj\u00fa iba jednu banku alebo pois\u0165ov\u0148u, \u010di\u017ee im chcem \u010do najlep\u0161ie poradi\u0165 a pozrie\u0165 sa na v\u0161etky ich produkty.\u00a0<\/span><\/p>\n

Stret\u00e1vate sa s\u00a0va\u0161imi klientmi aj priebe\u017ene, aby ste skontrolovali v\u00fdhodnos\u0165 ich produktov?<\/b><\/p>\n

\u00c1no. To, \u010do oce\u0148uj\u00fa moji klienti asi najviac, s\u00fa pr\u00e1ve servisn\u00e9 stretnutia<\/a>. Vtedy sa pravidelne stretneme, zhrnieme v\u0161etky produkty v\u00a0r\u00f4znych spolo\u010dnostiach, porovn\u00e1me a\u00a0zhodnot\u00edme, \u010di st\u00e1le sp\u013a\u0148aj\u00fa ich po\u017eiadavky. Je to slu\u017eba naviac a\u00a0rob\u00edm to rada. Odmenou je spokojn\u00fd klient, ktor\u00fd moje slu\u017eby odpor\u00fa\u010da \u010falej.<\/span><\/p>\n

Ak\u00e9 slu\u017eby v s\u00fa\u010dasnosti poskytujete Va\u0161im klientom a v ktor\u00fdch mest\u00e1ch p\u00f4sob\u00edte?<\/b><\/p>\n

Klienti sa v\u00e4\u010d\u0161inou nezobudia s\u00a0pocitom, \u017ee chc\u00fa investova\u0165. Maj\u00fa svoje sny a\u00a0tie si chc\u00fa splni\u0165. U\u017e nieko\u013eko rokov za\u017e\u00edvame boom v\u00a0oblasti hypot\u00e9k, tak\u017ee \u00faver je moment\u00e1lne naj\u010dastej\u0161ia po\u017eiadavka. Zorientova\u0165 sa v\u00a0neust\u00e1le sa meniacich podmienkach pri poskytovan\u00ed hypot\u00e9k je \u0165a\u017ek\u00e9. Sna\u017e\u00edm sa klienta pripravi\u0165 na to, \u010do ho \u010dak\u00e1 a\u00a0tie\u017e zd\u00f4razni\u0165, \u017ee by nemal zab\u00fada\u0165 na in\u00e9 oblasti, ktor\u00e9 s\u00fa rovnako d\u00f4le\u017eit\u00e9. V\u017edy hovor\u00edm, \u017ee mojim cie\u013eom nie je klienta zadl\u017ei\u0165, ale pom\u00f4c\u0165 mu budova\u0165 majetok. A\u00a0preto za\u010d\u00edname pri hypot\u00e9ke a\u00a0zabezpe\u010den\u00ed, ale sk\u00f4r \u010di nesk\u00f4r kon\u010d\u00edme pri invest\u00edci\u00e1ch. Aktu\u00e1lne m\u00e1m kancel\u00e1riu v\u00a0Prievidzi a\u00a0v\u00a0Tren\u010d\u00edne, kde sa obklopujem \u013eu\u010fmi, ktor\u00ed rozm\u00fd\u0161\u013eaj\u00fa rovnako a\u00a0s\u00fa im bl\u00edzke hodnoty, ktor\u00e9 s\u00fa pre m\u0148a d\u00f4le\u017eit\u00e9.<\/span><\/p>\n

\"\"

Finan\u010dn\u00fa sprostredkovate\u013eku Lenku Richterov\u00fa n\u00e1jdu klienti v pobo\u010dk\u00e1ch FinGO.sk v Prievidzi a v Tren\u010d\u00edne.<\/p><\/div>\n

V oblasti hypot\u00e9k spolupracujete aj s realitnou kancel\u00e1riou. V \u010dom je v\u00fdhoda takej spolupr\u00e1ce?\u00a0<\/b><\/p>\n

S\u00a0hypot\u00e9kou je v\u00e4\u010d\u0161inou spojen\u00e1 aj po\u017eiadavka na k\u00fapu alebo predaj nehnute\u013enosti a\u00a0st\u00e1le \u010dastej\u0161ie je potrebn\u00e9 komunikova\u0165 s\u00a0realitn\u00fdm makl\u00e9rom. Moj\u00edm cie\u013eom je vyrie\u0161i\u0165 po\u017eiadavky klienta \u010do najkomplexnej\u0161ie a\u00a0s\u00a0\u010do najmen\u0161\u00edm stresom, preto logick\u00fdm vy\u00fasten\u00edm bolo, \u017ee sa na\u0161e slu\u017eby roz\u0161\u00edrili aj o\u00a0realitn\u00fa \u010dinnos\u0165. Pre klienta je obrovsk\u00e1 v\u00fdhoda, ak komunikuje s\u00a0jednou kontaktnou osobou, ktor\u00e1 ho vie previes\u0165 cel\u00fdm procesom. V\u00a0realitnej kancel\u00e1rii Do dom\u010deka som na\u0161la profesion\u00e1lne slu\u017eby, ktor\u00e9 sme prepojili s\u00a0financiami a\u00a0po nieko\u013ek\u00fdch mesiacoch hodnot\u00edm spolupr\u00e1cu ve\u013emi pozit\u00edvne.<\/span><\/p>\n

\u010co je pod\u013ea V\u00e1s na pr\u00e1ci finan\u010dn\u00e9ho sprostredkovate\u013ea najn\u00e1ro\u010dnej\u0161ie a ako v\u00e1m v tom pom\u00e1ha spolupr\u00e1ca s FinGO.sk<\/a>?<\/b><\/p>\n

Jednozna\u010dne najn\u00e1ro\u010dnej\u0161ie je zorientova\u0165 sa v\u00a0mori produktov a\u00a0parametrov. Tie sa neust\u00e1le menia a\u00a0mno\u017estvo \u010dasu zaber\u00e1 pr\u00e1ve sledovanie zmien a\u00a0samo\u0161t\u00fadium. Ve\u013ek\u00fdm pr\u00ednosom s\u00fa vo FinGO.sk webin\u00e1re, ke\u010f\u017ee u\u0161etria \u010das a\u00a0v\u00fdhodou je, \u017ee sa k\u00a0nim viem kedyko\u013evek vr\u00e1ti\u0165. Rovnako aj online porovn\u00e1va\u010de produktov a\u00a0r\u00f4zne pom\u00f4cky, ktor\u00e9 vyu\u017e\u00edvam doslova ka\u017ed\u00fd de\u0148.<\/span><\/p>\n

Vyu\u017e\u00edvate aj na\u0161e Trhovisko pr\u00edle\u017eitost\u00ed?<\/b><\/p>\n

Trhovisko vyu\u017e\u00edvam ja aj moji kolegovia. \u00daprimne mus\u00edm poveda\u0165, \u017ee s\u00fa to \u010dasto n\u00e1ro\u010dn\u00e9 pr\u00edpady, kde si klienti nevedia sami pom\u00f4c\u0165, ale beriem ka\u017ed\u00fd tak\u00fdto pr\u00edpad ako pr\u00edle\u017eitos\u0165 posun\u00fa\u0165 sa \u010falej. Samozrejme, nie je to tak v\u017edy.\u00a0<\/span><\/p>\n

Ako dlho u\u017e p\u00f4sob\u00edte pod zna\u010dkou FinGO.ak?\u00a0<\/b><\/p>\n

V\u00a0spolo\u010dnosti FinGO.sk p\u00f4sob\u00edm vlastne od sam\u00e9ho za\u010diatku. P\u00e1\u010di sa mi, \u017ee som s\u00fa\u010das\u0165ou spolo\u010dnosti, ktor\u00e1 m\u00e1 ambici\u00f3zne ciele a\u00a0dar\u00ed sa jej ich nap\u013a\u0148a\u0165. To, \u010do je pre m\u0148a najv\u00e4\u010d\u0161ia pridan\u00e1 hodnota, s\u00fa \u013eudia, ktor\u00ed v\u00a0nej p\u00f4sobia. M\u00e1m pocit, \u017ee sme ako jedna ve\u013ek\u00e1 rodina.<\/span><\/p>\n

Boli ste aj jednou z prv\u00fdch absolventiek Fingo Akad\u00e9mie. V\u00a0\u010dom bolo toto vzdel\u00e1vanie pre V\u00e1s pr\u00ednosn\u00e9?<\/b><\/p>\n

Vo svojej pr\u00e1ci sa sna\u017e\u00edm zauja\u0165 hlavne odbornos\u0165ou. Preto\u00a0oce\u0148ujem \u0161kolenia jednotliv\u00fdch b\u00e1nk a\u00a0tie\u017e \u0161kolenia pre za\u010diato\u010dn\u00edkov. Za tri roky odkedy sa venujem finan\u010dn\u00e9mu sprostredkovaniu som sa ve\u013emi ve\u013ea nau\u010dila, ale neust\u00e1le ma prenasleduje pocit, \u017ee \u010d\u00edm viac \u0161tudujem, t\u00fdm viac vid\u00edm veci, ktor\u00e9 e\u0161te neovl\u00e1dam. A\u00a0to je dobre. D\u00f4le\u017eit\u00e9 nie je vedie\u0165 v\u0161etko, ale vedie\u0165 st\u00e1le viac. A\u00a0to som na\u0161la vo Fingo Akad\u00e9mii. Stretla som tam skupinku \u013eud\u00ed, pre ktor\u00fdch je rovnako d\u00f4le\u017eit\u00e9 sa neust\u00e1le zdokona\u013eova\u0165 a\u00a0u\u010di\u0165, a\u00a0debaty s\u00a0nimi maj\u00fa pre m\u0148a obrovsk\u00fa pridan\u00fa hodnotu.\u00a0\u00a0<\/span><\/p>\n

Ako jedna z naj\u00faspe\u0161nej\u0161\u00edch ste sa stali aj \u010dlenkou VIP Klubu Fingo Akad\u00e9mie. Ak\u00e9 to m\u00e1 pre v\u00e1s v\u00fdhody?<\/b><\/p>\n

Pr\u00e1ve VIP klub Fingo Akad\u00e9mie mi prin\u00e1\u0161a to, \u017ee nekon\u010d\u00edm absolvovan\u00edm \u0161kolen\u00ed, ale spolu s\u00a0\u010fal\u0161\u00edmi \u010dlenmi sa pravidelne stret\u00e1vame a\u00a0rie\u0161ime zlo\u017eit\u00e9 pr\u00edpady, vymie\u0148ame si sk\u00fasenosti a\u00a0navz\u00e1jom si pom\u00e1hame. Doslova sa te\u0161\u00edme na spolo\u010dn\u00e9 stretnutia. \u0160kolite\u013eky Monika, Tonka a\u00a0Lenka v\u017edy vedia ako latku zdvihn\u00fa\u0165 e\u0161te vy\u0161\u0161ie.\u00a0<\/span><\/p>\n

Ak\u00fd je V\u00e1\u0161 recept na \u00faspech a \u010do by ste mo\u017eno odk\u00e1zali za\u010d\u00ednaj\u00facim finan\u010dn\u00fdm sprostredkovate\u013eom?<\/b><\/p>\n

\u00daprimn\u00fd z\u00e1ujem o\u00a0klienta. Nie v\u00fd\u0161ka prov\u00edzie, ale snaha pom\u00f4c\u0165 a\u00a0n\u00e1js\u0165 \u010do najlep\u0161ie rie\u0161enia a\u00a0nasmerovanie klienta na spr\u00e1vnu cestu. Ak svoju pr\u00e1cu rob\u00edte najlep\u0161ie ako viete a\u00a0st\u00e1le sa pos\u00favate dopredu, v\u00fdsledok ur\u010dite pr\u00edde. Chce to ve\u013ea trpezlivosti a\u00a0\u010dasu, ale dnes u\u017e klienti oslovuj\u00fa m\u0148a na z\u00e1klade referenci\u00ed a\u00a0to je moja najv\u00e4\u010d\u0161ia odmena.<\/span><\/p>\n

\u010eakujem za rozhovor.<\/strong><\/p>\n\n","protected":false},"excerpt":{"rendered":"

Komplexn\u00e9 poradenstvo je to, \u010do pril\u00e1kalo Lenku Richterov\u00fa do sveta f\u00e9rov\u00e9ho finan\u010dn\u00e9ho sprostredkovania. Predt\u00fdm p\u00f4sobila v\u00a0bankovn\u00edctve a\u00a0\u0161tvalo ju, \u017ee nem\u00f4\u017ee v\u017edy klientom pon\u00faknu\u0165 to najlep\u0161ie rie\u0161enie na trhu. V s\u00fa\u010dasnosti ju n\u00e1jdete v\u00a0pobo\u010dk\u00e1ch FinGO.sk v\u00a0Prievidzi a v\u00a0Tren\u010d\u00edne. \u201eNa prvom mieste je v\u017edy d\u00f4vera klienta. Je pre m\u0148a d\u00f4le\u017eit\u00e9, aby vedel, \u017ee sa m\u00f4\u017ee na m\u0148a spo\u013eahn\u00fa\u0165,\u201c zd\u00f4raz\u0148uje Lenka Richterov\u00e1. Vo svojom fachu chce by\u0165 odborn\u00ed\u010dkou, preto sa neust\u00e1le vzdel\u00e1va a\u00a0pom\u00e1ha jej v\u00a0tom aj Fingo Akad\u00e9mia. \u010co v\u0161etko n\u00e1m o\u00a0sebe e\u0161te prezradila? Predt\u00fdm ako ste sa stali finan\u010dnou sprostredkovate\u013ekou ste p\u00f4sobili 10 rokov v bankovn\u00edctve. Ako by ste tieto dve oblasti porovnali?\u00a0 Pr\u00e1ca v\u00a0banke mi ve\u013ea dala a\u00a0naozaj ma bavila. Neodch\u00e1dzalo sa mi \u013eahko, ale postupne mi \u010doraz viac vadilo, \u017ee som mala pri h\u013eadan\u00ed vhodn\u00e9ho rie\u0161enia pre klienta doslova zviazan\u00e9 ruky. Nie v\u017edy bolo mnou navrhnut\u00e9 rie\u0161enie to najlep\u0161ie na trhu. Moje rozhodnutie od\u00eds\u0165 zrelo dlho, ale v\u00a0momente ke\u010f som sa rozhodla, vedela som presne, \u017ee chcem robi\u0165 finan\u010dn\u00e9 sprostredkovanie. Dnes viem mojim klientom poradi\u0165 komplexnej\u0161ie, porovna\u0165 v\u0161etky mo\u017enosti a\u00a0nemus\u00edm u\u017e po\u017eiadavky klienta prisp\u00f4sobova\u0165 jednej banke.\u00a0 V banke ste sa venovali hlavne investovaniu. Je t\u00e1to oblas\u0165 aj v s\u00fa\u010dasnosti va\u0161ou srdcovkou? Invest\u00edcie ma l\u00e1kali od sam\u00e9ho za\u010diatku. V\u00a0banke som p\u00f4sobila […]<\/p>\n","protected":false},"author":26,"featured_media":1572,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[73,123],"tags":[137,136,126],"yoast_head":"\n\u017divot vo FinGO.sk: Na prvom mieste je d\u00f4vera a \u00faprimn\u00fd z\u00e1ujem o klienta - FinGO.sk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fingo.sk\/blog\/zivot-vo-fingo-sk-na-prvom-mieste-je-dovera-a-uprimny-zaujem-o-klienta\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u017divot vo FinGO.sk: Na prvom mieste je d\u00f4vera a \u00faprimn\u00fd z\u00e1ujem o klienta - FinGO.sk\" \/>\n<meta property=\"og:description\" content=\"Komplexn\u00e9 poradenstvo je to, \u010do pril\u00e1kalo Lenku Richterov\u00fa do sveta f\u00e9rov\u00e9ho finan\u010dn\u00e9ho sprostredkovania. Predt\u00fdm p\u00f4sobila v\u00a0bankovn\u00edctve a\u00a0\u0161tvalo ju, \u017ee nem\u00f4\u017ee v\u017edy klientom pon\u00faknu\u0165 to najlep\u0161ie rie\u0161enie na trhu. V s\u00fa\u010dasnosti ju n\u00e1jdete v\u00a0pobo\u010dk\u00e1ch FinGO.sk v\u00a0Prievidzi a v\u00a0Tren\u010d\u00edne. \u201eNa prvom mieste je v\u017edy d\u00f4vera klienta. Je pre m\u0148a d\u00f4le\u017eit\u00e9, aby vedel, \u017ee sa m\u00f4\u017ee na m\u0148a spo\u013eahn\u00fa\u0165,\u201c zd\u00f4raz\u0148uje Lenka Richterov\u00e1. Vo svojom fachu chce by\u0165 odborn\u00ed\u010dkou, preto sa neust\u00e1le vzdel\u00e1va a\u00a0pom\u00e1ha jej v\u00a0tom aj Fingo Akad\u00e9mia. \u010co v\u0161etko n\u00e1m o\u00a0sebe e\u0161te prezradila? Predt\u00fdm ako ste sa stali finan\u010dnou sprostredkovate\u013ekou ste p\u00f4sobili 10 rokov v bankovn\u00edctve. Ako by ste tieto dve oblasti porovnali?\u00a0 Pr\u00e1ca v\u00a0banke mi ve\u013ea dala a\u00a0naozaj ma bavila. 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