{"id":640,"date":"2018-12-17T10:56:21","date_gmt":"2018-12-17T09:56:21","guid":{"rendered":"https:\/\/www.fingo.sk\/blog\/?p=640"},"modified":"2020-10-09T08:26:31","modified_gmt":"2020-10-09T06:26:31","slug":"ako-sme-pomahali-klientovi-kupit-kombajn","status":"publish","type":"post","link":"https:\/\/www.fingo.sk\/blog\/ako-sme-pomahali-klientovi-kupit-kombajn\/","title":{"rendered":"Ako sme pom\u00e1hali klientovi k\u00fapi\u0165 kombajn"},"content":{"rendered":"<p><strong>N\u00e1\u0161 FinGo porovn\u00e1va\u010d je na svete u\u017e od roku 2017. V\u0161etk\u00fdm na\u0161im klientom, ktor\u00ed n\u00e1m zanechaj\u00fa kontaktn\u00e9 \u00fadaje v porovn\u00e1va\u010di, vol\u00e1me z n\u00e1\u0161ho Kontaktn\u00e9ho centra. Potom im n\u00e1jdeme \u00a0v Trhovisku niektor\u00e9ho z na\u0161ich najvhodnej\u0161\u00edch \u0161pecialistov. Hne\u010f v prvom roku sme spravili cez 60 tis\u00edc hovorov a\u00a0pomohli nespo\u010detne ve\u013ea klientom. Teraz v\u00e1m trochu pribl\u00ed\u017eime, ako to na na na\u0161om Kontaktnom centre funguje. <\/strong><\/p>\n<p><span style=\"font-weight: 400;\">FinGO Kontaktn\u00e9 centrum otvorilo svoje dvere v okt\u00f3bri 2017, no u\u017e mesiace pred spusten\u00edm sme pracovali na spr\u00e1vnom nastaven\u00ed Kontaktn\u00e9ho centra a Trhoviska. Nastavoval a testoval sa syst\u00e9m, u\u010dili sme sa na fikt\u00edvnych klientoch, experimentovali sme, \u010do ktor\u00e9 kliknutie sprav\u00ed. Pr\u00edprava skriptov a\u00a0manu\u00e1lov bola rovnako d\u00f4le\u017eit\u00e1. A\u00a0takisto \u013eudia, ktor\u00fdch sme starostlivo vyberali na pr\u00e1cu oper\u00e1tora. T\u00ed sa museli u\u010di\u0165 nielen o produktoch, ale aj to, ako funguje obchodn\u00e9 oddelenie a ak\u00fdm sp\u00f4sobom komunikujeme s klientmi. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cel\u00e1 t\u00e1to pr\u00edprava n\u00e1m dnes pom\u00e1ha k \u00faspechu a ka\u017ed\u00e1 nov\u00e1 sk\u00fasenos\u0165 n\u00e1s pos\u00fava vpred. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hne\u010f prv\u00fd potenci\u00e1lny klient, ktor\u00e9ho sme spojili s na\u0161\u00edm sprostredkovate\u013eom, \u00faspe\u0161ne z\u00edskal hypot\u00e9ku. Najvy\u0161\u0161ia hypot\u00e9ka, ktor\u00fa sme vyrie\u0161ili pre klienta, ktor\u00fd pri\u0161iel z n\u00e1\u0161ho webov\u00e9ho porovn\u00e1va\u010da, bola na sumu 400 000 \u20ac. Mo\u017eno v\u00e1s zaujme, \u017ee sme sa stretli aj s po\u017eiadavkami na \u00a0financovanie k\u00fapy lietadla, lode \u010di kombajnu. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dnes na\u0161e kontaktn\u00e9 centrum tvoria \u013eudia, ktor\u00ed miluj\u00fa <a href=\"https:\/\/kurzona.sk\/kurz\/prezentacne-zrucnosti\/\">komunik\u00e1ciu s\u00a0\u013eu\u010fmi<\/a> a\u00a0te\u0161\u00ed ich mo\u017enos\u0165 pom\u00e1ha\u0165 klientom. Ka\u017ed\u00fd de\u0148 z\u00edskavame nov\u00e9 obchodn\u00e9 pr\u00edle\u017eitosti z\u00a0internetu a na\u0161ej str\u00e1nky <\/span><a href=\"http:\/\/www.fingo.sk\"><span style=\"font-weight: 400;\">www.fingo.sk<\/span><\/a><span style=\"font-weight: 400;\">. \u00a0Najv\u00e4\u010d\u0161\u00ed dopyt, aj po spr\u00edsnen\u00ed podmienok v j\u00fali 2018, je st\u00e1le po hypot\u00e9kach. V\u010faka n\u00e1\u0161mu <a href=\"https:\/\/www.fingo.sk\/hypotekarna-kalkulacka\/kupa\" target=\"_blank\" rel=\"noopener\">hypotek\u00e1rnemu porovn\u00e1va\u010du<\/a> si \u013eahko a preh\u013eadne viete pozrie\u0165 najv\u00fdhodnej\u0161ie ponuky na finan\u010dnom trhu a s vybaven\u00edm hypot\u00e9ky ochotne a odborne pom\u00f4\u017eu na\u0161i \u0161pecialisti z cel\u00e9ho Slovenska. Navy\u0161e ako klient ni\u010d neplat\u00edte. <\/span><\/p>\n<p><b>Pre\u010do sa s nami klienti radi rozpr\u00e1vaj\u00fa?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Rozhodne je to atmosf\u00e9ra na telef\u00f3ne, ktor\u00e1 je podobn\u00e1 rozhovoru so zn\u00e1mym na dobrej k\u00e1ve &#8211; na t\u00fa boli na\u0161e oper\u00e1torky aj mnohokr\u00e1t pozvan\u00e9. Na Kontaktnom centre zis\u0165ujeme a overujeme klientovu po\u017eiadavku, teda \u010do presne h\u013ead\u00e1, \u010di a ako mu m\u00f4\u017ee n\u00e1\u0161 kolega z radov sprostredkovate\u013eov pom\u00f4c\u0165. Takto overen\u00e9 a\u00a0doplnen\u00e9 inform\u00e1cie posielame \u0161pecialistom na dan\u00fd produkt. T\u00e1to anal\u00fdza n\u00e1sledne pom\u00e1ha a\u00a0zr\u00fdch\u013euje pr\u00e1cu na\u0161im makl\u00e9rom, ktor\u00ed prich\u00e1dzaj\u00fa na prv\u00e9 stretnutie s\u00a0klientmi u\u017e pripraven\u00ed a priamo s prv\u00fdmi n\u00e1vrhmi rie\u0161en\u00ed. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sp\u00e1jame online a\u00a0offline svet v komunik\u00e1cii s klientmi nielen pri prvotnom zis\u0165ovan\u00ed po\u017eiadaviek, ale aj pri sp\u00e4tnej v\u00e4zbe, za ktor\u00fa na\u0161im klientom \u010fakujeme. <\/span><span style=\"font-weight: 400;\">Ka\u017ed\u00e1 sp\u00e4tn\u00e1 v\u00e4zba je pre n\u00e1s motiva\u010dn\u00e1 a u\u010d\u00ed n\u00e1s ako robi\u0165 veci tak, ako si na\u0161i klienti predstavuj\u00fa. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">V roku 2018 Kontaktn\u00e9 centrum spracovalo cez 25 000 po\u017eiadaviek. Na\u0161i klienti oce\u0148uj\u00fa najm\u00e4 r\u00fdchlos\u0165 a\u00a0pohodlnos\u0165 celej slu\u017eby a to, \u017ee nemusia \u010daka\u0165 v\u00a0rade. Po\u017eiadavky klientov sprac\u00favame r\u00fdchlo, odborne a najm\u00e4 tak, aby to bolo pre nich \u010do najpohodlnej\u0161ie. Pom\u00e1hame im tak zjednodu\u0161i\u0165 cel\u00fd proces vybavovania hypot\u00e9ky, \u017eivotn\u00e9ho poistenia, vybra\u0165 invest\u00edciu, poistenie auta \u010di domu a \u010fal\u0161ie produkty a \u0161etr\u00edme im \u010das, energiu a peniaze. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Na Kontaktnom centre sa riadime mottom: <\/span><\/p>\n<p><b>\u201e\u013dudia zabudn\u00fa, \u010do ste im povedali, \u013eudia zabudn\u00fa, \u010do ste pre nich urobili, ale nikdy nezabudn\u00fa na to, ako sa pritom c\u00edtili.\u201c <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Preto rob\u00edme svoju pr\u00e1cu \u013eudsky, s\u00a0\u00fasmevom na tv\u00e1ri a\u00a0tak, \u017ee nikdy ni\u010d nie je probl\u00e9m. Kvalita a \u0161kolenie n\u00e1\u0161ho t\u00edmu s\u00fa jedn\u00fdm zo z\u00e1kladn\u00fdch pilierov, na ktor\u00fdch stoj\u00ed na\u0161e Kontaktn\u00e9 centrum. Na\u0161e oper\u00e1torky okrem \u013eudskosti a z\u00e1ujmu pom\u00e1ha\u0165 klientom, maj\u00fa licencie stredn\u00e9ho stup\u0148a pre poskytovanie \u00faverov a poistenia, v\u010faka \u010domu vedia lep\u0161ie pom\u00f4c\u0165 klientom. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Na z\u00e1ver e\u0161te nieko\u013eko mil\u00fdch pozn\u00e1mok od na\u0161ich klientov:<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201ePani, vy m\u00e1te tak\u00fd kr\u00e1sny hlas, s\u00a0vami by som sa rozpr\u00e1val aj o\u00a0ni\u010dom.\u201c <\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201ePani, vy budete asi aj zamestnanec mesiaca, ste ve\u013emi mil\u00e1. Dobre urobili, \u017ee V\u00e1s tam zam<\/span><\/i><span style=\"font-weight: 400;\">estnali.\u201c <\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201e\u010eakujem, \u017ee ste mi zavolali. Nevedel som, \u017ee aj takto r\u00fdchlo a jednoducho sa to d\u00e1 rie\u0161i\u0165.\u201d <\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">M\u00e1me rados\u0165 z neust\u00e1leho rastu po\u010dtu klientov a u\u017e teraz sa te\u0161\u00edme na nov\u00e9 projekty a v\u00fdzvy, ktor\u00e9 n\u00e1s \u010dakaj\u00fa. <\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>N\u00e1\u0161 FinGo porovn\u00e1va\u010d je na svete u\u017e od roku 2017. V\u0161etk\u00fdm na\u0161im klientom, ktor\u00ed n\u00e1m zanechaj\u00fa kontaktn\u00e9 \u00fadaje v porovn\u00e1va\u010di, vol\u00e1me z n\u00e1\u0161ho Kontaktn\u00e9ho centra. Potom im n\u00e1jdeme \u00a0v Trhovisku niektor\u00e9ho z na\u0161ich najvhodnej\u0161\u00edch \u0161pecialistov. Hne\u010f v prvom roku sme spravili cez 60 tis\u00edc hovorov a\u00a0pomohli nespo\u010detne ve\u013ea klientom. Teraz v\u00e1m trochu pribl\u00ed\u017eime, ako to na na na\u0161om Kontaktnom centre funguje. FinGO Kontaktn\u00e9 centrum otvorilo svoje dvere v okt\u00f3bri 2017, no u\u017e mesiace pred spusten\u00edm sme pracovali na spr\u00e1vnom nastaven\u00ed Kontaktn\u00e9ho centra a Trhoviska. Nastavoval a testoval sa syst\u00e9m, u\u010dili sme sa na fikt\u00edvnych klientoch, experimentovali sme, \u010do ktor\u00e9 kliknutie sprav\u00ed. Pr\u00edprava skriptov a\u00a0manu\u00e1lov bola rovnako d\u00f4le\u017eit\u00e1. A\u00a0takisto \u013eudia, ktor\u00fdch sme starostlivo vyberali na pr\u00e1cu oper\u00e1tora. T\u00ed sa museli u\u010di\u0165 nielen o produktoch, ale aj to, ako funguje obchodn\u00e9 oddelenie a ak\u00fdm sp\u00f4sobom komunikujeme s klientmi. Cel\u00e1 t\u00e1to pr\u00edprava n\u00e1m dnes pom\u00e1ha k \u00faspechu a ka\u017ed\u00e1 nov\u00e1 sk\u00fasenos\u0165 n\u00e1s pos\u00fava vpred. Hne\u010f prv\u00fd potenci\u00e1lny klient, ktor\u00e9ho sme spojili s na\u0161\u00edm sprostredkovate\u013eom, \u00faspe\u0161ne z\u00edskal hypot\u00e9ku. Najvy\u0161\u0161ia hypot\u00e9ka, ktor\u00fa sme vyrie\u0161ili pre klienta, ktor\u00fd pri\u0161iel z n\u00e1\u0161ho webov\u00e9ho porovn\u00e1va\u010da, bola na sumu 400 000 \u20ac. Mo\u017eno v\u00e1s zaujme, \u017ee sme sa stretli aj s po\u017eiadavkami na \u00a0financovanie k\u00fapy lietadla, lode \u010di kombajnu. [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":641,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ako sme pom\u00e1hali klientovi k\u00fapi\u0165 kombajn - FinGO<\/title>\n<meta name=\"description\" content=\"Za prv\u00fd rok sme vo FinGO spravili cez 60 tis\u00edc hovorov a\u00a0pomohli nespo\u010detne ve\u013ea klientom. 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V tomto blogu v\u00e1m pribl\u00ed\u017eime, ako to u n\u00e1s funguje.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fingo.sk\/blog\/ako-sme-pomahali-klientovi-kupit-kombajn\/\" \/>\n<meta property=\"og:site_name\" content=\"FinGO.sk\" \/>\n<meta property=\"article:published_time\" content=\"2018-12-17T09:56:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-10-09T06:26:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fingo.sk\/blog\/wp-content\/uploads\/2018\/12\/pexels-photo-175389.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Monika Bittarov\u00e1\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Autor\" \/>\n\t<meta name=\"twitter:data1\" content=\"Monika Bittarov\u00e1\" \/>\n\t<meta name=\"twitter:label2\" content=\"Predpokladan\u00fd \u010das \u010d\u00edtania\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 min\u00faty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.fingo.sk\/blog\/ako-sme-pomahali-klientovi-kupit-kombajn\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.fingo.sk\/blog\/ako-sme-pomahali-klientovi-kupit-kombajn\/\"},\"author\":{\"name\":\"Monika Bittarov\u00e1\",\"@id\":\"https:\/\/www.fingo.sk\/blog\/#\/schema\/person\/4fe69caf4a033b2782b643b7c585eeee\"},\"headline\":\"Ako sme pom\u00e1hali klientovi k\u00fapi\u0165 kombajn\",\"datePublished\":\"2018-12-17T09:56:21+00:00\",\"dateModified\":\"2020-10-09T06:26:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.fingo.sk\/blog\/ako-sme-pomahali-klientovi-kupit-kombajn\/\"},\"wordCount\":835,\"publisher\":{\"@id\":\"https:\/\/www.fingo.sk\/blog\/#organization\"},\"articleSection\":[\"Novinky Fingo\"],\"inLanguage\":\"sk-SK\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.fingo.sk\/blog\/ako-sme-pomahali-klientovi-kupit-kombajn\/\",\"url\":\"https:\/\/www.fingo.sk\/blog\/ako-sme-pomahali-klientovi-kupit-kombajn\/\",\"name\":\"Ako sme pom\u00e1hali klientovi k\u00fapi\u0165 kombajn - FinGO\",\"isPartOf\":{\"@id\":\"https:\/\/www.fingo.sk\/blog\/#website\"},\"datePublished\":\"2018-12-17T09:56:21+00:00\",\"dateModified\":\"2020-10-09T06:26:31+00:00\",\"description\":\"Za prv\u00fd rok sme vo FinGO spravili cez 60 tis\u00edc hovorov a\u00a0pomohli nespo\u010detne ve\u013ea klientom. 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